Michelle Hart, Associate Vice President for Strategy Advancement – Dental Network Development, joined Humana in 2018. Since joining Humana, Michelle has been responsible for network expansion/retention for all of Humana’s lines of business as well as Dental Provider Credentialing/Compliance, ensuring that all Humana members have access to participating dental providers to maximize their dental benefits.
Michelle brings more than 38 years of experience in the dental industry. Under Michelle’s leadership, the company experienced its highest dental network expansion, bringing Humana to one of the largest dental networks for Medicare Advantage and over 70% growth for the Commercial PPO network, closing the network gap in several substantial markets to over 136,000 unique dentists. Additionally, she has led her team to bring Credentialing in-house, where the average turnaround time for Credentialing is Industry best at 72 hours with a CAQH ID.
Michelle is a Registered Dental Hygienist (RDH) who received her undergraduate degree from the University of Rhode Island and her Master of Business Administration with a concentration in Health Care Administration from Bryant University. She started out working in various practice settings as an RDH for more than 10 years before expanding her education and entering the payor side, serving in many different capacities at Delta Dental of Massachusetts before moving to Guardian for 22 years and then to Humana 6 years ago. Outside of work, Michelle enjoys spending time with her family, vacationing throughout New England, spending time on the Cape and finding the next new treat to bake for her family.